Question 1

Do I have to replace my existing booking system?

Accepted Answer

No. If your booking system can hand us a confirmed session — start time, end time, court, customer — we issue access from that and leave your front end alone. If it can't, we can run bookings ourselves or sit alongside it while you migrate at your own pace. Most operators keep what they have for the first few months.

Question 2

What happens if the internet goes down?

Accepted Answer

Access keeps working. Controllers hold the next 48 hours of bookings and issued codes locally, so doors, lights and session boundaries run without a connection. What pauses is new online bookings and live monitoring; both queue and sync the moment the line is back. Sites with unreliable connectivity get a mobile data failover as standard.

Question 3

Who is liable if someone is injured on an unstaffed court?

Accepted Answer

You are, in the same way you are today — the system does not transfer occupier's liability to us, and we won't pretend otherwise. What it gives you is evidence and control: time-stamped access logs of who entered and when, retained camera records of every gate and court, incident and alarm notifications to your on-call number, and enforced session boundaries so nobody is on court outside a booked slot. Your duties to maintain surfaces, lighting, signage and emergency egress, and to respond when an incident is raised, all remain yours.

Question 4

Will my insurer accept unstaffed operation?

Accepted Answer

Many do, some do not, and some will price it differently or ask for specific conditions such as recorded CCTV, a documented emergency response process, or a named on-call responder within a set travel time. We can't answer for your insurer and we won't tell you you're covered. What we do is give you the pack they usually ask for — access control and monitoring specification, retention periods, alarm escalation path, incident logs — and confirm in writing what the system does and does not do. Take that to your broker and get the position in writing before you go unstaffed.

Question 5

Does this work for padel and tennis, or only pickleball?

Accepted Answer

It works for any bookable court where access, lighting and session time are the things being controlled: pickleball, padel, tennis, badminton, multi-use indoor courts. The hardware is the same; what changes is court count, lighting circuits and gate layout, which the site survey covers. Sports needing supervised equipment or on-site officiating are a poor fit.

Question 6

What does installation cost?

Accepted Answer

Quoted per site, because it depends on court count, how your gates and lighting are wired, and whether cabling already exists. A survey gives you a fixed price before you commit to anything. Under the revenue-share model there is no upfront installation cost to you.

Question 7

Can I try it on one court before committing?

Accepted Answer

Yes, and we prefer it. A single-court pilot takes a few days to install, runs on the same hardware and software as a full rollout, and gives you real numbers on off-hours demand at your site. If you expand, the pilot court stays as-is — nothing is thrown away.

Question 8

What about vandalism or people who won't leave?

Accepted Answer

Every entry is tied to a named booking, which is most of the deterrent: anonymous access is what invites damage. Cameras record continuously, lights and door state follow the session, and an overstay triggers an escalating prompt and then an alert to your on-call number. In two years at our own venue the pattern has been minor — forgotten items and the occasional overstay — but the response is yours to make, and we help you write the procedure for it.

Question 9

How do you handle disputes over a booking?

Accepted Answer

Every booking, code issue, door open and session boundary is logged with a timestamp, so a dispute is settled by reading the record instead of by argument. Camera footage covers the same window if you need it. You set the refund and goodwill policy; the system just makes the facts available to whoever is answering the customer.

Question 10

Do we keep our own branding?

Accepted Answer

Yes. Your name, your look, your pricing, your customer relationship — the booking flow, confirmation messages and access screens all carry your brand. We are the infrastructure behind it, not a marketplace you list on, and we don't contact your customers unless you ask us to.

Criteria	Buy the stack	Most facilities start hereRevenue share
Upfront cost	Quoted per site	None
Monthly software fee	Quoted per site	None — we take a share of off-hours revenue
Who takes the demand risk	You	We do — we only earn when courts sell
Who handles support	We do, under a support agreement	We do, included
Who sets pricing	You, entirely	You, entirely
Best for	Operators with capital who want to own the asset	Operators who want it proven before they buy
Typical payback	Quoted per site, based on your off-hours demand	Not applicable — nothing to pay back

Automate your courts

We run this on ourselves first

Hardware and software, installed

Hardware

Software

Courts that should never close

Racquet clubs

Hotels and resorts

Schools and universities

Residential developments

Landowners with a flat surface

Existing operators

Site survey to unstaffed in two weeks

Two ways to do this

The questions owners actually ask

Fifteen minutes